New Support Portal

Our new Support Portal is feature-rich. It comes with: an intuitive navigation, making useful content easy to find a live search box that returns relevant pages speedily a discussion Forum where open issues can be discussed and questions asked

What are Premium Domain Names?

Premium Domains are ones that attract higher than usual pricing. They are typically domains that carry higher intrinsic value. There are a few types of Premium Domains: Premium New Generic Top-Level Domains (gTLDs) All new gTLD registries have a list of unregistered domains they are offering at premium pricing through […]

How to Pay via Bank Payment

Web4Africa accepts bank payments via bank deposits or transfers in Ghana, Nigeria and South Africa or via Wire Transfer (SWIFT) from every other country. To pay via the Bank, simply select “Bank Payment” as your payment method whilst placing your order or on your existing invoice. How to send us […]

What is Web4Africa’s refund process?

We typically offer a 30-day refund policy on our shared Web Hosting plans. Refunds are not offered for activated: Domain Registrations Web Hosting accounts that have been used for illegal or any form of criminal activities VPS Hosting Dedicated Servers SSL Certificates Where a refund is required, a client would […]

Currencies supported by Web4Africa

How do I pay in my preferred currency? If you are in Ghana, Nigeria, South Africa or the USA, Web4Africa would automatically display our ordering cart in your local currency. Outside of any of these countries, we would display the US Dollar. You can however still change the currency to […]

Pre-Sales FAQ

When do I get cPanel login details? The cPanel web hosting login details would be emailed automatically once the service has been activated. The details can also be retrieved from the Client Area. How do I confirm the domain is active after making payment? Most domain registrations are processed instantly […]

How long does it take for domain to be active after payment?

While most domain registrations with Web4Africa go through instantly so long the client pays online via any of the online payment methods we accept. The timeliness of the domain activation could still vary even where online payment is made, depending on the domain name extension. .ng domains Some .ng domains are subject to the .ng […]

What is Registrar Lock?

REGISTRAR-LOCK is a status code that can be set on an Internet domain name by the sponsoring registrar of the domain name. This is usually done in order to prevent unauthorized, unwanted or accidental changes to the domain name. When set, the following actions are prohibited by the domain name […]

Transferring a generic domain name to Web4Africa

When transferring a domain name to Web4Africa, it is extremely important that you comply with all of the factors listed below: Domain Lock status: The domain name must be unlocked. A locked domain name cannot be transferred. EPP Code: You must supply us with the correct EPP code (also known as Domain Secret […]

How long do I have to renew an expired domain name?

The schedule varies, based on the type of domain name and the domain registry but it is generally a good idea to renew your domain name well before it expires. Generic domains like .com, .net, .org have a grace period of 36 days after expiry. For .za domains, it is only 5 days. […]